FAQ

Frequently asked questions

When will my gear arrive?


Most packages will ship within 24 hours of order being placed. Shipping will be handled through USPS or Pony Express (Not really)




What if my gear is out of stock?


We will do our best to keep our website updated with ONLY products that are in stock. If we see an order with a product on it that is out of stock, we will quickly notify the customer and a decision will be made then.




How do I know what size to buy?


Sizing Information

We’ve worked pretty hard at dissecting this part of the process in hopes of reducing the frustrations of sizing issues. Please see information below for further details on our sizing.

-Shirt sleeves are slightly tapered

-Shirts are true to size if not slightly smaller

If you are between sizes, and prefer a little bit more room, go up one size.




Where would I find the Privacy Policy?


Privacy Notice

This privacy notice discloses the privacy practices for www.serieswon.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies
We may use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 847.287.8000 or info@serieswon.com.




How do I exchange or return an item?


If you are not satisfied with the product you have purchased, we will gladly exchange the product you purchased for a similar product of equal value, provided that the product you purchased is returned in NEW condition and the exchange occurs within 14 days of the original purchase date. Buyer is responsible for all shipping charges. 1. Send an email to info@serieswon.com with a very brief explanation for your return or exchange and we'll take it from there. 2. Ship your item to the address below. If you still have our box, please reuse. Returns & Exchange Shipping Address: Series Won 736 N. Western Ave. Lake Forest, IL 60045




Do we do custom projects?


We actually do! We're more than happy to help out and make all your dreams come true. Just lob us an email and tell us what you need. info@serieswon.com